Introduction
Delivery Area Restrictions
Our Delivery Partners
- PostOffice: One of the most trusted names in mail delivery, the PostOffice ensures secure and timely deliveries across the UK.
- DPD: Renowned for its reliable parcel dispatch and tracking services, DPD ensures that you remain informed about the whereabouts of your package every step of the way.
- Hermes: With a strong track record of delivering parcels throughout the UK, Hermes is another of our trusted partners that guarantees secure and efficient delivery.
Delivery Charges
In general,- Standard Delivery charged at £4.50. We aim to deliver within 3-5 working days.
- Orders over £75: FREE standard delivery.
Note: Charges may vary depending on the size and weight of the package. The exact delivery cost will be shown at the checkout.
Delivery Timeframes
- Standard Delivery: Please allow 3-5 working days for your order to be delivered.
Note: Deliveries might be delayed during peak periods or due to unforeseen circumstances. We will notify you if we expect any significant delays.
Tracking Your Order
Missed Deliveries
Returns & Exchanges
Customer Service
At PerfumeGold UK, we are committed to ensuring your online shopping experience is as smooth and hassle-free as possible. That's why we have partnered with the leading courier services to ensure your orders are delivered safely, efficiently, and on time.
Due to transport restrictions, we regret to inform our customers that we are currently unable to ship orders to addresses outside the UK Mainland. We apologize for any inconvenience this may cause and appreciate your understanding.
Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your parcel's journey. Simply click on the link or enter the tracking number on the respective courier's website.
Status of the order can be tracked by login in to your customer portal at https://perfumegold.co.uk/index.php?route=account/account
If you're not available to receive your parcel, our courier partners will leave a note with instructions on how to reschedule or where to collect your package.
If you're not entirely satisfied with your purchase, we offer a 30-day return policy. Please refer to our Returns & Exchanges policy and sales terms & conditions for detailed information.
If you have any questions or concerns regarding your delivery, please don’t hesitate to contact our customer service team at customer-service@perfumegold.co.uk or call us at +44 (0) 207 193 9990.